Contact

A conversation.
A clear next step.

For package selection, activation, device pairing, backup or account-access assistance, contact the Almumayaz Accounting team directly.

Send an email

Application support and privacy requests

support@almumayaz.app

Send an email

For support, include the app version, device type and a description of the issue. Do not send passwords, private activation keys or business data without arranging this with us first.

Before you get started

Do I need internet all the time?

Local accounting works offline with a valid license after activation. Client PCs need the main PC and local network. Activation, Google Drive and remote monitoring require internet. A network failure alone does not invalidate a valid local license.

Do I need a Google account?

No. Accounting and local backups work without Google. Google Drive linking is optional for paid packages, and sign-in takes place on Google’s own page.

Does the mobile app support every package?

The companion is intended for every paid package, for read-only monitoring and reports within account permissions and device limits. The main PC must remain on and reachable; remote access also needs internet. Android is being prepared for public release, with iOS planned later. The demo is for one Windows device.

Can I change my package later?

Package upgrades within Almumayaz Accounting add capabilities while keeping your data and current features. Changes that remove features are currently unavailable. For example, Business to Business Plus would reduce warehouses to one, so Professional is the option when you need both multiple warehouses and installments. Upgrade pricing is specified in your quote.

What if I forget my username or password?

Contact us through your established contact details. Access recovery requires customer identity verification and a dedicated, one-use approval. We do not reveal your old password or ask you to send it.

Can I restore a backup on my own?

Backups are encrypted, and restoration follows the procedure authorized by the Almumayaz Accounting team. Access to a copy in Google Drive alone is not enough to decrypt and restore it. Contact us to arrange recovery.

Are these subscription prices? What about support and updates?

The listed Iraqi dinar prices are paid once for the license, with no monthly or annual subscription. Support coverage, updates and other purchase terms are specified in your quote or agreement. Contact us for the details before buying.